FAQ's

1. How can I place an order?

You can place an order easily by browsing our website, selecting the products you want, and completing the checkout process with your preferred payment method.

2. What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay, PayPal, Google Pay, Apple Pay, Shop Pay, and Klarna.

3. Is my payment information secure?

Yes. We use 128-bit SSL encryption technology to protect your personal and payment details. We do not store full card numbers or security codes.

4. How long will it take to process my order?

Orders placed before 5:00 PM (GMT), Monday to Friday, are usually processed and shipped on the same business day.

5. Can I track my order?

Yes. Once your order is shipped, we will provide you with a tracking number via email so you can monitor the delivery status.

6. What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. Please refer to our Return Policy page for full details.

7. How do I return an item?

To start a return, contact us at info@dydglobal.co.uk. We will guide you through the process and provide a return shipping label if applicable.

8. When will I receive my refund?

Refunds are processed within 10 business days after we receive and inspect the returned items. The refund will be credited back to your original payment method.

9. Do you ship internationally?

Currently, we ship within the United Kingdom. For other locations, please contact us for availability.

10. How can I contact customer support?

You can reach us by email at info@dydglobal.co.uk or by phone at +44 7887 179568 during business hours (Monday to Friday, 10:00 AM to 5:00 PM GMT).